How our business works

We provide protection and savings opportunities to our customers, social and economic benefits to the communities in which we operate, jobs and opportunities to our employees, and long-term value for our investors. By offering security, pooling savings and making investments, we help to drive the cycle of growth.

Strategy diagram

Delivering for our stakeholders

We create financial benefits for our investors and deliver economic and social benefits for our customers, our employees and the societies in which we operate


  1. Total shareholder return represents the growth in the value of a share plus the value of dividends paid, assuming that the dividends are reinvested in the Company’s shares on the ex-dividend date.
  2. Includes investment in business and infrastructure of £1.8 billion, total tax payments of £3.0 billion and total community investment of £21.7 million.


Providing financial security and wealth

24m life customers


Growing dividends and share price performance enhances shareholder value

187% total shareholder return1 achieved since 2010


Providing an environment with equal opportunities, career potential and rewards enabling us to attract and retain high-quality individuals to deliver our strategy

23,507 employees worldwide


Supporting societies where we operate, through investment in business and infrastructure, tax revenues and community support activities

£4.8bn total investment2 in the economy

Next page:

Measuring our performance


Reporting tools

Save pages of the report
to download, print or email

View your pages


Your comments and ideas
help us to shape future reports
to suit your needs

Tell us your views